Your project
The Schaerbeek municipal administration wanted a central solution to simplify administrative procedures for both citizens and processing agents.
Our proposed solution transforms the management of administrative processes by offering an all‑in‑one platform, divided into an intuitive Front Office for citizens and a powerful Back Office for administrators.
The challenge
Developing and implementing an application that streamlines citizen procedures presents several major challenges.
The personal space of Schaerbeek includes more than a dozen services and web apps that communicate with each other. The first challenge is enabling many services to coexist within a single application infrastructure.
The tool, based on our Connect technology, must be capable of adapting to different business needs and their complexity.
The application is designed to be adaptive and generic, particularly regarding the modification of case‑management steps modeled through BPMN (Business Process Model and Notation) processes.
Our solution
A tailor‑made development for the Schaerbeek administration
To meet the administration’s expectations, the solution provides an overview of cases and attachments, enabling fast and efficient processing.
The interface, developed in Angular, ensures a smooth experience and allows municipal teams to manage cases independently.
Optimized workflow
The administrator section, built with Bpmn.js, facilitates the modeling and editing of processes without external assistance.
Instant communication
The Back‑Office and Front‑Office applications exchange information in real time, offering a clear view of each case’s progress.
Traceability and sustainability
Based on an EDM (Electronic Document Management) system, the solution guarantees the preservation and tracking of documents, ensuring information reliability.
- 24/7 Citizen Portal: Consult and manage online procedures with access to document history.
- Unified interface: Integration of municipal and inter‑organizational procedures within a single system.
- Simplified processes: Smooth and secure workflows, with a dashboard for tracking and processing cases.
- Integrated reporting: Data analysis to measure impact, improve forms, and optimize processes.